Refund Policy
We stand firmly behind our product and believe in it's quality. However, we understand that our product may not be perfect for everyone. If for any reason you are not satisfied with your purchase, we are happy to offer a complete refund within 30 days of your original purchase.
To protect the interests of both our customers and our company, we may refuse to issue a refund if any abuse of our refund policy is detected. Please review the following circumstances that may be considered abusive.
- You requested a refund 30 days after your purchase.
- You requested a refund within 2 hours of your purchase.
- You requested a refund for a subscription renewal or upgrade.
- You have previously requested a refund.
- You did not allow our support to help you with any issues you had.
- You changed your mind, but you’ve previously submitted a support ticket. Exceptions: pre-sales, invoicing, and user account questions.
- You experience script conflicts with other 3rd party software installed on your site.
How refunds are carried out
Refunds are processed by the same payment processor you used to subscribe, and it's only issued to the same email address & account that was used originally to make the purchase. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and payment method. Usually, refunds via PayPal are credited within a few hours, and refunds through a credit card company may take up to two months. This period is outside our control.
How to request your refund
To request your refund, use the contact page, and provide us with the following:
- Your order number.
- The email address you used to purchase FireBox.
- Confirmation that you've deactivated and uninstalled FireBox.
We would also love to know why you are returning the product and any other feedback that could help us improve our product and business.
Notes
This refund policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms of Service and its acceptance is mandatory for all users.
Last update: 14 December 2024
